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How to Guide

Book An Appointment

If you need to make an appointment with one of our GPs, Paramedics, Nurses, Clinical Pharmacists or First Contact Physiotherapists, you can do so either by completing an 'eConsult' (see online appointments below) or by calling the surgery

We have a range of available routine appointments and our Care Navigators who are specially trained to book the most appropriate available appointment for you.

They are requested by the doctors to ask the nature of your appointment in order to establish the most suitable appointment for your needs. Please do not feel offended if you are asked medical details. All our staff are required to adhere to strict confidentiality at all times and our reception staff receive ongoing medical training from the clinicians to enable them to advise you appropriately. This policy allows the surgery to manage the clinicians' valuable consultation time effectively, without compromising patient care.

Cancel or Amend an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

To cancel, or amend your appointment, please call us on 01403 253966/01403 246860. Or alternatively, come into reception.

Book A Home Visits

Whenever possible you will be asked to come to the surgery as the facilities are better suited for examination and any subsequent treatment; in addition it is a more efficient use of the doctor's time.

Urgent requests are passed to the duty doctor on call and triaged accordingly. Any visit is arranged subject to the deemed medical need of the patient.

We ask that visits are requested before 10.30am so that the available GPs can allocate the visits for after their morning surgeries. Home visits would normally be carried out between 11.30am and 2.30pm.

Alternative Options

Local Pharmacy - As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

If symptoms suggest it's something more serious, pharmacists have the right training to make sure you get the help you need. For example they will tell you if you need to see a GP, nurse or other healthcare professional.

To find out more - Click Here

To find your local pharmacy - Find a pharmacy - NHS (

Minor Injuries Unit at Horsham Hospital - providing assessment and treatment of a wide range of minor injuries (minor head and eye injuries, broken bones, sprains and strains, minor burns and scalds, bites and stings)

Urgent Treatment Centre at Crawley Hospital - treating most injuries or illnesses that are urgent but not life threatening. For example sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings


Disability & Accessibility

If you have a disability, physical or mental we are happy to discuss arrangements for reasonable adjustments to help facilitate your use of our services.

Orchard Surgery offers easy wheel chair access from the front entrance. Disabled parking is available outside the libary. Please click on this tab for further advice.


Online Appointments

Evening & Weekend Appointments

Extended Access

Evening and weekend access to GP appointments

GP appointments are now available during the evening and at the weekend for people registered with a GP in Horsham and Mid Sussex.

This means that both routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure local people get the health help and support they need.

NHS Horsham and Mid Sussex CCG, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.

How to book an evening or weekend appointment at a hub:

Appointments can be booked through your own GP practice in the normal way, during normal opening hours.

Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before any information is shared and can decline if you wish.

Your help to design this new service

In preparation for this additional, improved access to GP care, we sought the views and experiences of local patients and the public through a survey. The results can be found here:  

Out of Hours

If you require medical advice outside of the surgery’s opening hours, please contact 111.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Minor Injuries Unit (MIU)

Horsham (MIU) and East Grinstead MIU at Queen Victoria Hospital (walk- in) can diagnose and treat a wide range of minor injuries and ailments for both adults and children over one year old; such as: Minor head injuries with no loss of consciousness; Minor burns and scalds; Limb injuries; Simple eye infections i.e. conjunctivitis plus foreign bodies/abrasions; Cuts and grazes; Bites and stings; Ear and throat infections; Skin infections

  • Horsham MIU - more here
  • East Grinstead MIU - more here
  • Crawley Urgent Treatment Centre (UTC) at Crawley Hospital (walk-in)

Treat most injuries or illnesses that are urgent but not life threatening. For example sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings. You do not need to book an appointment – just turn up and you will be seen by either a doctor or nurse.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency. 

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NHS 111 Online


111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Additional Help


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.


Orchard Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of every-one is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member, friend or a trained chaperone from the surgery.

If you wish to have a member of the Practice staff present during your consultation please mention this to our Reception Staff when booking your appointment, or to the doctor at your consultation, and it will be arranged.

Please note that your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.