Patient Feedback

Practice Feedback

NHS Friends and Family

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Your comments and suggestions are important to us, please complete the form to provide us with your feedback. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Join our Patient Participation Group

Orchard Surgery PPG

The Orchard Surgery team would like to hear your views on the care we offer you. We are keen to listen to any ideas you may have to help improve the quality of the service we provide.

We are growing a 'virtual' Patient Participation Group that will be part of our longstanding Patient Participation Group. This is so that we can occasionally let you know news from the surgery or seek your opinions easily. 

Aims & Objectives


The PPG exists to interact with and serve the interests of patients by;

  • providing a means to communicate their suggestions, concerns and questions regarding the services provided by the surgery and other local health care provider,
  • supporting the relationship between patients and the surgery,
  • promoting health matters and encouraging patients to take self-care seriously,
  • consulting and working with NHS bodies on behalf of patients, ensuring that the patient perspective is represented,
  • remaining independent.


  • Establish and maintain effective means of communicating with patients on the one hand and the staff of the surgery, both clinical and administrative, on the other.
  • Create and maintain a committee that is as representative of the patient population of the surgery as possible.
  • Ensure that we are represented on appropriate external bodies that influence the care delivered to patients.
  • Provide patients with non-clinical information regarding health issues.
  • Keep patients informed about developments in the way primary care to patients in Horsham is to be delivered.
  • Remain adequately funded.  

Getting your view

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.

Complaints & Suggestions Form

Complaints & Suggestions

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. 

Here is our complaints procedure.

Complaint Form